Refund-Policy

Refund-Policy

Shack TV’s 7-Day Money-Back Guarantee

At ShackTV, your satisfaction is our top priority. Our Refund-Policy ensures that our customers receive reliable and high-quality IPTV services. If for any reason you are not completely satisfied with your subscription, we offer a 7-day money-back guarantee to provide peace of mind. This document explains the details of our Refund-Policy and how you can request a refund.

Refund Window
We stand by our services and offer a refund window of 7 days from the date of your purchase. If you’re dissatisfied during this period, you may qualify for a refund under the terms of our Refund-Policy.

Eligibility for Refunds
To maintain fairness and transparency, Shack TV applies the following conditions to determine refund eligibility:

Timing of Request:
Refund requests must be submitted within 7 days of the purchase date. Requests made after this period will not be eligible.

Account Standing:
Your account must comply with Shack TV’s terms of service. Any violations, such as misuse or unauthorized activities, may disqualify you from receiving a refund.

Valid Reason:
A clear and valid reason for requesting a refund must be provided when contacting our support team.

By ensuring these conditions are met, we aim to deliver a fair Refund-Policy experience to all customers.

How to Request a Refund
Requesting a refund under our Refund-Policy is a simple process:

Contact Support:
Email our support team at [email protected] within 7 days of your purchase to initiate your refund request.

Provide Details:
Include your account information, such as your username or email address associated with Shack TV, and explain the reason for your request.

Review Process:
Once your request is submitted, our team will review your case to ensure it meets the eligibility requirements.

Approval and Processing:
If your request is approved, we will process your refund promptly.

Refund Process
Refunds approved under our Refund-Policy will be issued to the original payment method used at the time of purchase. Please allow several business days for the refund to be processed and reflected in your account, depending on your financial institution’s processing times.

Non-Refundable Items
Certain transactions are not covered under Shack TV’s Refund-Policy:

Subscription Renewals:
Payments for subscription renewals made after the initial 7-day refund window are not refundable. Please ensure you cancel auto-renewal in advance if you do not wish to continue.

Terms of Service Violations:
Accounts found in breach of Shack TV’s terms of service are not eligible for refunds.

One-Time Fees:
Any one-time activation fees, if applicable, are non-refundable.

These exceptions help maintain the integrity of our Refund & Policy and ensure consistent service quality.

Policy Updates
Shack TV reserves the right to modify or update this Refund & Policy at any time. Changes will be communicated by updating the date at the bottom of this page. To stay informed, we recommend reviewing this policy periodically.

By continuing to use Shack TV after updates to the Refund & Policy, you acknowledge and agree to the revised terms.

Contact Us
If you have any questions or need clarification about Shack TV’s Refund & Policy, don’t hesitate to contact us at [email protected]. Our support team is here to assist you and ensure your experience with Shack TV is positive.

Thank you for choosing Shack TV! We are committed to providing exceptional IPTV services and a user-friendly experience. Your trust is important to us, and our Refund & Policy reflects our dedication to your satisfaction.